Patient Services Representative (MRI) - Twin Cities Orthopedics

Revo Health • Woodbury, MN

1d • Onsite

About The Position

The Patient Services Representative – MRI is a primary point of contact for patients, managing a high volume of incoming and outgoing calls related to MRI scheduling, registration, and patient inquiries. The role includes patient registration, clinical support duties, scheduling coordination, and prior authorization work to help patients understand imaging insurance coverage, benefits, and authorization requirements.

This part-time position is 0.2 FTE and works every Saturday from 7:30 AM to 4:00 PM at the Woodbury and Stillwater locations. The position may require travel between clinic locations to support business operations and patient care. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by its physicians.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, and meet deadlines.
• Ability to prioritize workload effectively.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience.
• Insurance prior authorization experience.

Responsibilities

• Greet and register patients, and collect insurance information and photo identification.
• Respond to phone-queue calls about scheduling, prior authorizations, insurance coverage, and appointment preparation.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment details, directions, check-in times, referral information, and copayments to patients.
• Initiate prior authorization requests and follow up as necessary.
• Maintain working knowledge of health plan requirements, networks, and payer authorization requirements to support care team questions and requests.
• Maintain timely communication with patients, families, and staff.
• Travel to and work from multiple clinic locations as needed to support operations and patient care.
• Perform other duties as assigned.

Benefits

• $1,500 sign-on bonus, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical coverage, including a maternity bundle, for employees working 30 or more hours per week.
• Dental and vision plans for employees working 30 or more hours per week.
• Tuition reimbursement for employees working 30 or more hours per week.
• 401(k) profit sharing for all employees, regardless of hours.
• Employee Assistance Program for all employees, regardless of hours.
• Lifetime Fitness Subsidy for all employees, regardless of hours.
• Car rental discounts and home, auto, and pet insurance savings programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED