Patient Services Representative - Twin Cities Orthopedics

Revo Health • Chaska, MN

5d • $39,049 - $57,858 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with additional administrative support, while maintaining excellent customer service. This is a casual role with hours that vary depending on the day. The employee must be available at least two days a month at the Two Twelve Surgery Center in Chaska.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Current basic CPR certification for Healthcare Professionals (BLS), or completion upon hire.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Prompt and reliable attendance.
• Ability to work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Professional communication in face-to-face, phone, and email interactions.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to operate standard office equipment.

Nice To Haves

• Knowledge of medical terminology.
• Administrative or medical office experience.

Responsibilities

• Greet and register surgery patients; obtain appropriate insurance information and patient signatures at registration.
• Verify that patients’ insurance information is accurately updated.
• Enter new or changed patient information from pre-operative phone calls into the system before surgery.
• Manage and retrieve history and physical (H&P) documentation for upcoming surgery patients as needed.
• Prepare patient charts and break down charts after use.
• Assist with patient pre-operative phone calls and surgery scheduling.
• Monitor the fax machine and file operative reports, pathology reports, and other documents.
• Collaborate with other disciplines to maximize patient outcomes and support a smooth surgical experience.
• Report employee and/or patient or visitor events through the center’s established reporting process.
• Support the development and education of self, colleagues, orientees, and students, including functioning as a preceptor.
• Participate in continuing education and meet departmental continuing education requirements.
• Help manage controllable costs through proper, non-wasteful use of surgery center resources.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
• Maintain prompt and reliable attendance, work efficiently, manage interruptions and deadlines, prioritize workload, and communicate respectfully and professionally.

Benefits

• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage, including a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours, are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs, among other benefits.

What This Job Offers

• Education Level: High school or GED