Patient Services Representative - Twin Cities Orthopedics

Revo Health • Chaska, MN

4d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with administrative support functions, while maintaining excellent customer service. This is a casual role with hours that vary depending on the day. The employee must be available to work at least two days per month at the Two Twelve Surgery Center in Chaska.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare. The position supports the surgical experience by coordinating patient information and records, helping with pre-operative communications and scheduling, and collaborating with other disciplines. The job description also includes physical requirements, compliance expectations, and responsibilities for ongoing learning and resource stewardship.

Requirements

• High school diploma, GED, or equivalent.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload.
• Professional and respectful communication skills for face-to-face, phone, and email interactions.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to operate standard office equipment.
• Availability to work at least two days per month at the Two Twelve Surgery Center in Chaska.
• Current basic CPR certification for Healthcare Professionals (BLS), or completion upon hire.

Nice To Haves

• Knowledge of medical terminology.
• Customer service experience.
• Administrative or medical office experience.

Responsibilities

• Greet and register surgery patients.
• Obtain appropriate insurance information and patient signatures at registration.
• Verify that patients’ insurance information is accurately updated.
• Enter new or changed patient information from pre-operative phone calls into the system before surgery.
• Manage and retrieve history and physical (H&P) documentation for upcoming surgery patients, as needed.
• Prepare and break down patient charts.
• Assist with pre-operative patient phone calls and surgery scheduling.
• Monitor the fax machine and file operative reports, pathology reports, and other documents.
• Collaborate with other disciplines to maximize patient outcomes and ensure a smooth surgical experience.
• Report employee and/or patient or visitor events through the center’s established reporting process.
• Support the development and education of self, colleagues, orientees, and students, including functioning as a preceptor.
• Participate in continuing education and meet departmental continuing education requirements.
• Help manage controllable costs through proper, non-wasteful use of surgery center resources.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Use logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• Medical plan, including a maternity bundle, for employees working at least 30 hours per week (60 hours per pay period).
• Dental and vision plans for employees working at least 30 hours per week (60 hours per pay period).
• Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees, regardless of hours worked.
• Lifetime Fitness Subsidy for all employees, regardless of hours worked.
• Car rental discounts for all employees, regardless of hours worked.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.
• Additional benefits are available; the posting refers readers to the company’s benefits information.

What This Job Offers

• Education Level: High school or GED