Patient Services Representative
About The Position
The Patient Services Representative works in the Primary & Specialty Care department at the practice located at 13000 N. Meridian St., Suite 101, Carmel, Indiana. The role supports patient access and front-office operations by welcoming patients, maintaining accurate patient and insurance information, verifying coverage, managing medical records, scheduling appointments, handling calls, collecting payments, and documenting referrals. The schedule is full-time, 40 hours per week, with an eight-hour shift Monday through Friday between 7:30 a.m. and 5:00 p.m. The role also includes other duties as assigned. UnitedHealth Group describes its mission as helping people live healthier lives and making the health system work better for everyone. The company offers a comprehensive benefits program, performance rewards, and opportunities for career development. Applicants must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 6 months of experience in a medical front-office position performing duties such as scheduling appointments, checking patients in or out, verifying insurance, collecting co-pays, and maintaining medical records.
Nice To Haves
- At least 1 year of experience in a medical front-office position performing duties such as scheduling appointments, checking patients in or out, verifying insurance, collecting co-pays, and maintaining medical records.
- Knowledge of electronic medical records (EMR) software.
- Typing proficiency of 50–60 words per minute and proficiency with Microsoft Office.
- Previous experience with and knowledge of medical terminology.
Responsibilities
- Greet patients when they enter the practice.
- Obtain and update patient information, including name, address, and insurance information.
- Verify insurance on the date of service.
- File and maintain medical records.
- Confirm and schedule appointments.
- Answer telephone calls promptly and courteously.
- Collect co-pays or outstanding balances on the date of service.
- Complete referral documentation promptly.
- Perform other duties as assigned.
Benefits
- Paid time off accruing from the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
