Patient Services Representative

The Dental Care Center • Greenville, NC

6d

About The Position

The Patient Services Representative works on the front desk team at The Dental Care Center, helping create a personalized, warm, and caring experience for patients. The role is a primary point of contact, assisting patients from appointment scheduling through their visits and providing friendly, knowledgeable support with questions and concerns.

The representative manages appointments and confirmations, handles patient paperwork, and assists with insurance verification and billing. The position also offers training and support, opportunities to build dental-field knowledge and skills, and the chance to contribute to positive patient experiences and oral health.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Empathy and compassion for patients' needs.
• Proficiency in scheduling software and general computer skills.
• Prior experience in a dental office as a patient representative or treatment coordinator is required.

Responsibilities

• Manage the appointment system and schedule patients promptly and accurately.
• Greet patients and provide support with their questions and concerns throughout their dental care.
• Conduct or assist with treatment consultations.
• Complete and process patient paperwork and forms accurately and efficiently.
• Assist with insurance verification and billing processes.
• Confirm appointments and remind patients about upcoming visits.

Benefits

• Training and support to excel in the role.
• Opportunities to expand dental-field knowledge and skills and develop a career path.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed