Patient Services Representative

BrightView LLC • Batavia, OH

6d • Onsite

About The Position

BrightView Health is seeking a Patient Services Representative to help deliver exceptional patient experiences. As the first point of contact for patients, this role helps create a warm and welcoming atmosphere and supports a smooth, efficient in-clinic experience. The representative assists patients throughout their visits and contributes to their recovery journey by providing compassionate, responsive service.

The role includes handling patient inquiries and concerns, scheduling appointments, collecting point-of-service payments, coordinating with clinic and central support teams, and maintaining accurate patient account, insurance, and billing information. The representative works collaboratively in a multidisciplinary healthcare environment and follows applicable compliance and regulatory standards.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and initiative in offering solutions to patient inquiries.
• Empathy and compassion when supporting patients on their recovery journey.
• Ability to work effectively with a diverse population of colleagues and patients.
• Problem-solving skills and urgency in identifying solutions that meet patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Comfort using multiple systems for communication and documentation.
• Integrity and commitment to compliance, work standards, and regulatory requirements.

Nice To Haves

• At least 2 years of prior front desk experience.
• Familiarity with HIPAA and 42 CFR Part 2.
• Familiarity with Microsoft Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer service needs, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Work in accordance with compliance standards and regulatory requirements.

Benefits

• Paid time off (PTO).
• Immediate vesting and eligibility in a 401(k) program with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation and a supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED