PATIENT SERVICES REPRESENTATIVE

CENTRAL VIRGINIA HEALTH SERVICES INC • Petersburg, VA

13d • $17 - $22 • Onsite

About The Position

The Patient Services Representative is responsible for greeting patients, managing patient information in the electronic medical records system, collecting payments, explaining charges, maintaining the appointment system, and ensuring patient confidentiality. This role also involves coordinating transportation, scanning medical documents, processing payment plans, and promoting a team-based, patient-centered medical practice model. The representative will also assist with miscellaneous administrative tasks and provide backup support to other front desk staff and medical records clerks.

Requirements

• High school graduate.
• Demonstrates competence for essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Accuracy.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

• Some medical office experience.
• Experience with or knowledge of medical office systems, medical supplies, and equipment.

Responsibilities

• Greets patients upon arrival and directs them to the appropriate area.
• Updates patient demographic and insurance information in the electronic medical records (EMR) system for new and existing patients.
• Ensures patient check-in is complete with updated demographics, insurance, and slide information.
• Secures necessary authorizations from outside providers.
• Enters medical, pharmacy, transportation, and ancillary service visits, along with related cash payments, into the computer system.
• Generates STAT referrals as assigned.
• Collects payments for services, both current and past, at the time of check-out.
• Explains patient charges at the time of check-out.
• Prepares daily reconciliation of input data to computer output for daily charges and payments.
• Prepares daily bank deposit of cash received and delivers deposits to the bank.
• Answers patient questions regarding their accounts and recommends balance adjustments.
• Maintains an accurate and up-to-date computerized appointment system, recording scheduled, canceled, or broken appointments.
• Notifies patients and staff of cancellation or schedule changes.
• Marks daily No-Shows in the EMR system and notifies the provider.
• Explains CVHS services and appropriate patient policies and procedures.
• Identifies patients who may qualify for financial assistance and makes appropriate referrals to CVHS outreach enrollment.
• Follows up on broken appointments as requested by providers.
• Refers patient complaints to appropriate CVHS personnel for resolution.
• Arranges, coordinates, and prepares daily lists for transportation when necessary.
• Separates, sorts, and scans all laboratory work, dictations, EKGs, x-ray reports, and medical data from other sources into the EMR.
• Ensures all patient records have a form of identification before scanning into the EMR.
• Maintains a log of release of information for outgoing requests.
• Prepares, prints, and faxes medical records requested by outside organizations within the EMR.
• Reviews EMR for quality assurance as requested.
• Performs miscellaneous tasks such as duplicating forms and making telephone calls.
• Processes Payment Plans.
• Performs other duties as assigned by supervisors.
• Acts as back-up to Medical Records Clerks or other Front Desk staff as requested by supervisor.
• Ensures records of no-shows are delivered to the appropriate provider’s office.
• Promotes a team-based patient-centered medical practice model.
• Attends work as scheduled.

Benefits

• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Retirement Plan with 5% Employer Contribution (no employee contribution required)
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement
• Tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED