Patient Services Representative

Cooper Clinic A Prof Assn • Dallas, TX

103d • Onsite

About The Position

The Patient Services Representative plays an essential role in our patient experience. The Patient Services Representative greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.

Requirements

• Experience including direct patient contact, computer usage, appointment scheduling and data entry preferred
• Strong organizational, time management, and attention to detail
• Professional appearance and demeanor
• Strong communication skills and the ability to work in a high-paced environment
• Basic knowledge of medical terminology a plus but not required
• Knowledge of Microsoft applications
• Ability to work effectively and consistently with limited direct supervision
• Special ability to communicate well with staff, physicians and general public
• Dependable
• Learn new tasks and remember processes
• Apply established protocols in a timely manner with minimal supervision
• Make timely decisions in the context of a workflow
• Maintain focus and complete tasks independently despite distractions
• Remain calm and professional in challenging situations
• Complete tasks in situations where productivity is measured
• Identify problems, develop solutions and implement effectively
• Maintain focus and concentration to manage multiple tasks
• Read and comprehend instructions and write correspondence
• Effectively present information

Responsibilities

• Proactively keep patients informed throughout the day.
• Consistently provide superior internal and external customer service.
• Answer telephone in a timely and polite manner.
• Communicate with customers in a courteous, professional and cooperative manner.
• Obtain current patient information from established and new patients.
• Accurately enter/update patient information in practice management system.
• Assist patients with completion of paperwork when necessary.
• Maintain proper personnel conduct and confidentiality of patient, staff and physician information.
• Maintain schedule balance to facilitate optimal patient flow.

Benefits

• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
• Quarterly reimbursements available toward the purchase of athletic wear and supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed