Patient Services Representative

Family Health Center•Worcester, MA

45d•$18 - $19•Onsite

About The Position

The Patient Services Representative acts as a resource to the assign Patient Services Team Lead. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.

Requirements

High School / GED required.
Demonstrated customer service skills.
Accurate data entry skills.
Bilingual English/Spanish required, or as needed to support other health center languages.

Nice To Haves

Two to four years college or a combination of education and relevant work experience preferred.
Two years relevant work experience preferred.
Medical Office Administration certificate strongly preferred.

Responsibilities

Assist patients by accurately verifying and updating demographics and insurance information.
Handle co-pays.
Schedule, reschedule, and cancel appointments.
Check patients in and out.
Provide patient education material.
Resolve tasks from medical providers.
Scrub schedules.
Ensure patient waitlist is updated in a timely manner.
Ensure efficient patient flow is followed.
Provide consistent high-quality service.
Problem-solve.
Deescalate issues or concerns.
Establish communication with medical teams for the purpose of patient satisfaction.