Patient Services Representative

Valley Health Partners • Allentown, PA

21d • Onsite

About The Position

The Patient Services Representative coordinates and performs clerical and administrative duties supporting the daily operations of the Center for Women's Medicine practice. The role is the initial point of contact for patients and healthcare providers and delivers customer service that supports a positive patient experience. The representative handles patient communications, registration, scheduling, insurance-related tasks, payment processing, electronic medical record data entry, and other office functions. The position also supports virtual care, patient portal use, quality initiatives, safe practice operations, and team goals, and may float to other locations based on business needs.

Requirements

• High school diploma or GED; an equivalent combination of experience and education may be accepted in lieu of a diploma.
• Ability to work effectively in a dynamic customer-service environment with interruptions and changing priorities.
• Ability to maintain accuracy in detail-oriented responsibilities and strict confidentiality.
• Proficient computer skills and demonstrated proficiency with technology and electronic medical record workflows by the end of orientation.
• Ability to handle patient payments accurately.
• Ability to explain, educate, and support patient use of the VHP patient portal and its features.

Nice To Haves

• Associate degree in Business or a related field.
• One year of experience in a healthcare setting.
• Bilingual in English and Spanish.

Responsibilities

• Perform detail-oriented administrative tasks in accordance with practice policies and standard work, anticipating the needs of patients and colleagues.
• Answer telephones, direct calls appropriately, and communicate messages accurately and promptly according to practice needs.
• Handle cash and other payment methods accurately.
• Maintain current knowledge of insurance, managed care plans, authorization requirements, coverage, and reimbursement changes.
• Support patients and providers with virtual care needs and help patients use the VHP patient portal and its features.
• Obtain and verify insurance authorizations and precertifications; process medical record release requests; and schedule and confirm appointments.
• Conduct patient outreach by telephone and electronic medical record messaging as appropriate.
• Gather information for accurate registration and check-in; perform registrations, insurance verification, scheduling, billing, filing, referrals, and other clerical functions accurately and promptly.
• Coordinate internal and external appointments for new and established patients based on medical needs, patient preferences, and practice schedules.
• Treat patients, families, colleagues, staff, visitors, providers, and professional colleagues pleasantly and courteously, and support VHPCHC performance standards.
• Enter data into patients' electronic medical records.
• Use equipment and supplies appropriately; know their location, operation, availability, and care; and troubleshoot and take corrective measures when needed.
• Work as a team member in support of practice and VHPCHC goals and objectives; provide input for team-member performance appraisals when requested; and serve as a resource to patients and team members.
• Support quality initiatives and maintain the flow of patient schedules to promote a positive patient experience and team environment.
• Adhere without exception to the VHPCHC confidentiality policy.
• Collaborate in training, staffing, and practice functionality, providing relevant feedback.
• Organize work effectively around interruptions and changing priorities, and demonstrate competency with required technologies, equipment, supplies, and role skills.
• Help maintain a safe environment for colleagues, patients, and visitors; comply with the Safety Management Program and correct or report unsafe situations and practices.
• Perform other related duties as assigned by management.
• Float to other locations as assigned based on business needs.

Benefits

• Choice of medical, dental, and vision plans with great coverage at very affordable rates.
• 403(b) retirement plan with generous company match.
• Paid time off for holidays, vacation, sick, and personal days.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED