Patient Services Representative

Northland Health Centers•Ray, ND

3d•Onsite

About The Position

The Patient Services Representative helps create a welcoming, positive patient experience by providing caring, professional customer service and acting in the patient’s best interest. The role supports clinic operations through appointment scheduling and registration, accurate collection and documentation of patient and insurance information, incoming call handling, coordination of medical and dental records, and communication with clinic staff. Duties must be performed with professionalism, confidentiality, and ethical standards in support of Northland Health Centers’ mission. This is a full-time, 32-hour-per-week onsite position. Remote or work-from-home options are not available. Clinic hours are Monday, 8:00 a.m.–6:00 p.m., and Tuesday through Thursday, 8:00 a.m.–5:00 p.m. The clinic is closed daily from 12:00 p.m.–1:00 p.m.

Requirements

High school diploma or equivalent.
Valid North Dakota driver's license.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Greet patients warmly and provide friendly, professional, and compassionate customer service.
Schedule appointments and accurately register patient demographic and insurance information.
Verify insurance coverage and collect applicable copayments and self-pay payments.
Answer, screen, and appropriately direct incoming telephone calls.
Obtain and document accurate patient information and relay clear, concise telephone messages.
Ensure patients receive the appropriate forms and paperwork to complete before their appointments.
Request and coordinate the receipt of medical and dental records as needed.
Communicate effectively with clinic staff to promote smooth and efficient patient flow.
Maintain patient confidentiality and handle sensitive information with discretion.
Perform other duties as assigned in support of NHC's mission.