Patient Services Representative

Bridgeview Eye Partners•Maumee, OH

14d

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The role welcomes patients, gathers information for their visits, and supports the financial success of the practice through patient account handling, copay collection, insurance verification, and claims processing. Prior office experience is beneficial but not required; comprehensive training is provided.

Requirements

Attention to detail and a positive attitude.
Ability to provide a patient-focused experience and care for others.
Prior office experience is beneficial but not required.

Nice To Haves

Prior office experience.

Responsibilities

Greet patients in a friendly, professional manner.
Answer phone calls, schedule appointments, and assist with patient communications and recalls.
Respond to patient inquiries about billing, procedures, policies, and available services.
Prepare patient charts before appointments and complete them upon patient arrival.
Process patients through check-out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering data into the EHR.
Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports.
Monitor patient flow throughout the office and communicate delays appropriately.
Provide a safe and clean office environment.
Perform other duties and assume responsibilities as determined by the office manager and doctor(s).
Verify insurance and obtain pre-authorizations.
Check patients in and out, conduct triage, and maintain charts.