Patient Services Representative - Community Based

North Country Family Health Center Inc • City of Watertown, NY

33d • Onsite

About The Position

The Patient Service Representative (PSR) works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Health Center” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned.

Requirements

• Has a degree or certification in office studies, business administration, or related field. Relevant experience in the field may be substituted for degree requirement.
• Has excellent interpersonal and verbal communication skills.
• Shall be knowledgeable in medical and dental terminology.
• Shall possess typing skills.
• Is skilled with computers and computer applications.
• Gives attention to detail and possesses problem resolution skills.
• Has a positive attitude, high energy and a quick learner.
• Adaptable to change and is resourceful and proactive when identifying and resolving problems.

Responsibilities

• Serve as the “Face of the Health Center” in customer service
• Make appointments
• Check patients in and out
• Collect co-payments, sliding fees, and outstanding balances
• Assist patients with insurance and payment responsibilities
• Answer phones
• Direct inquiries as assigned

Benefits

• Group health/dental/vision
• Agency funded voluntary life insurance
• 403b Retirement Plan available upon hire
• Generous vacation and sick time (start accrual immediately upon hire!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree