Patient Services Representative

Riggs Community Health • Lafayette, IN

2d • $17 - $18

About The Position

Riggs Community Health Center is a nonprofit Federally Qualified Health Center and Patient-Centered Medical Home serving Tippecanoe County. It provides affordable medical, dental, and behavioral health care, with a team-oriented work environment and a focus on community impact.

The Patient Services Representative supports front-desk and patient access operations, including welcoming patients, scheduling appointments, maintaining registration and payer information, handling financial intake and payments, and helping patients with insurance eligibility. The role includes cross-training across multiple clinical service areas. The position offers a predictable 40-hour workweek, with alternating weekday hours between 7:30 a.m. and 6:00 p.m. possible, no overtime, and a limited Saturday rotation.

Responsibilities

• Receive, screen, and route calls to the appropriate destination.
• Greet the public, staff, and others professionally and courteously.
• Provide strong customer service.
• Schedule patient appointments according to provider scheduling guidelines.
• Register new patients in accordance with policies and procedures.
• Verify and update registration and payer information at every patient visit.
• Perform financial intakes for patients and calculate poverty percentages and eligibility for sliding-scale fees.
• Verify insurance, Medicaid, and Medicare eligibility.
• Accept payments, issue receipts, and reconcile cash drawers daily.
• Apply eligible patients for presumptive eligibility insurance through the Medicaid Web Interchange and schedule appointments with insurance navigators to complete applications.
• Meet the monthly continuity-of-care call list goal.
• Cross-train on front-desk positions in the lobby, pediatrics, adult care, prenatal women's health, behavioral health, and dental.

Benefits

• Competitive pay of $17–$18 per hour.
• Three weeks of paid time off accruing from the first day.
• Paid holidays (the posting mentions both 8 and 10 paid holidays).
• Affordable medical insurance.
• Dental insurance.
• Vision insurance.
• Up to $700 in employer HSA contributions.
• Short- and long-term disability coverage.
• Life insurance.
• 401(k).
• Education reimbursement.
• Robust training program.
• Growth potential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed