Patient Services Representative

UnitedHealth Group • Hilliard, OH

4d • $16 - $29 • Onsite

About The Position

Optum, part of UnitedHealth Group, is seeking a Patient Services Representative for its Primary Care department. The role is based in a collaborative office environment alongside other medical professionals at 3823 Trueman Court, Hilliard, Ohio. The schedule is Monday through Thursday, 7:45 a.m. to 5 p.m., and Friday, 7:45 a.m. to 3 p.m. Eastern Time.

The representative supports patients and office operations by greeting and checking in patients, handling intake and payment tasks, answering phones and scheduling appointments, and managing medical records and related correspondence. The position also includes cashiering and deposit duties, processing walk-in patients and visitors, and processing medical-record release requests.

The hourly pay range is $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. The employer states that the role offers a comprehensive benefits package, performance rewards, and opportunities for development. Candidates must pass a drug test before beginning employment.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a healthcare or customer service-related field.
• Pass a drug test before beginning employment.

Nice To Haves

• At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
• Experience working with medical insurance.
• Advanced proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Knowledge of EMR software.
• Knowledge of medical terminology.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Assist patients with intake processes, including copying required documents.
• Collect co-payments, co-insurance, and deductibles, and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Maintain and manage medical records, including filing or scanning records and preparing them for the schedule.
• Ensure correspondence is scanned and/or filed in a timely manner.
• Process medical-record release requests and maintain appropriate logs.
• Perform other related duties as assigned.

Benefits

• Paid time off accruing from the first pay period.
• 8 paid holidays.
• Medical plan options.
• Health Spending Account or Health Savings Account participation.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED