Patient Services Representative

UnitedHealth Group • Grove City, OH

5d • $16 - $29 • Onsite

About The Position

The Patient Services Representative works in a collaborative office environment alongside other medical professionals in the Primary Care department. The role supports patient visits and front-office operations by greeting patients, assisting with intake, handling payments, answering phones, scheduling appointments, and maintaining medical records and correspondence. The position is located at 4072 Gantz Rd., Grove City, OH 43123, and is scheduled Monday through Friday from 6:45 a.m. to 4:30 p.m. EST. Other related duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a healthcare- or customer-service-related field.

Nice To Haves

• At least 1 year working in a medical front-office position, performing duties such as scheduling appointments, checking patients in and out, insurance verification, collecting co-pays, and maintaining medical records.
• Experience working with medical insurance.
• Advanced proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Knowledge of EMR software.
• Knowledge of medical terminology.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Assist patients with intake processes, including copying required documents.
• Collect co-payments, co-insurance, and deductibles, and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Maintain, file, and scan medical records, and prepare records for the schedule.
• Ensure correspondence is scanned and/or filed in a timely manner.
• Process medical-record release requests and maintain appropriate logs.
• Perform other related duties as assigned.

Benefits

• Paid Time Off accrued starting with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED