Patient Services Representative

Balance Health•Spring Hill, TN

12d

About The Position

Balance Health is seeking a dedicated, patient-focused Patient Services Representative (PSR) to support its Middle Tennessee clinics, including the Spring Hill and Nashville locations. The PSR provides professional front-desk and administrative support, helps create a positive patient experience, and contributes to the smooth daily operation of the clinics. The role may require travel between the two practice locations.

Requirements

0–2 years of experience working at the front desk in a professional medical office or in a similar role.
High school diploma or equivalent.
Ability to handle challenging situations with patience and professionalism.
Effective time-management and organizational skills, including the ability to prioritize daily tasks.
Excellent verbal, written, and listening communication skills.
Reliability and punctuality to meet scheduled work and business needs.
Experience working collaboratively in a team environment.
Ability to complete assigned tasks accurately and on time.
Ability to accept constructive coaching and guidance.
PC proficiency and working knowledge of Microsoft Word, Excel, and Outlook.
Reliable personal transportation and proof of insurance, with ability to travel between two practice locations within a 10-mile radius as scheduled or needed; mileage reimbursement and travel time are paid.
Ability to provide legal proof of eligibility to work in the United States without current or future sponsorship.
Ability to pass an in-depth background investigation.

Nice To Haves

Experience using ModMed or a similar system.
Familiarity with healthcare terminology.
Experience working in a medical practice environment.
Spanish-speaking ability.

Responsibilities

Answer incoming calls promptly, direct calls appropriately, take detailed messages, and follow up as needed.
Schedule appointments for new and existing patients by phone and in person.
Greet patients, check them in and out, and schedule follow-up appointments as needed and directed.
Use the electronic medical record system to verify insurance coverage and disability forms, confirm referrals and prior authorizations, update demographic information, and collect co-pays and outstanding balances.
Manage incoming referrals promptly and schedule appointments appropriately.
Prioritize tasks to support efficient daily clinic operations for patients and clinical staff.
Communicate professionally with patients, coworkers, and vendors to support clinic needs.
File and scan medical records, fax documents, and complete other administrative tasks accurately and within established timelines and procedures.
Receive deliveries and ensure their proper distribution and storage.
Provide administrative support at the Spring Hill and Nashville locations as needed.
Perform other duties as assigned.