Patient Services Representative

US Fertility • Fairfax, VA

14d • Onsite

About The Position

US Fertility, a partnership of physician-led fertility practices, is hiring a Patient Service Representative for Shady Grove Fertility in Fairfax, Virginia. The role supports patients and practice teams by maintaining patient account information, scheduling appointments, addressing patient concerns, discussing insurance benefits and financial options, and providing welcoming, high-quality customer service. The position offers the opportunity to grow within a national fertility-care organization focused on compassionate care, improving the patient experience, and advancing research and development.

The schedule is Monday through Friday, within the hours of 6:00 AM to 5:00 PM, with work required on one to two holidays per year. Compensation is $20 to $23 per hour, commensurate with experience.

Requirements

• At least 2 years of applicable work experience.
• High school diploma.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Attention to detail.
• Computer proficiency.
• High level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Obtain, record, and update patients’ personal, financial, and insurance information to maintain patient accounts.
• Assess patients’ minimum needs and schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
• Address customer and patient issues and ensure effective short- and long-term resolution.
• Provide timely feedback to the practice about service failures or patient concerns.
• Consult with patients regarding their benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees working 30 or more hours per week.
• Paid parental leave for full-time employees working 30 or more hours per week.
• Life and disability benefits for full-time employees working 30 or more hours per week.
• Fertility Discount Program for full-time employees working 30 or more hours per week.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED