Patient Services Representative II, XRay
About The Position
Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and provider confidence and cooperation through competent job performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering optimal patient care. May perform specific additional tasks and/or orient other staff to the department.
Requirements
- High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
- One year of recent relevant experience.
- Basic knowledge of insurance policies and procedures and patient billing.
- Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
- Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
- Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
- Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
- Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
- Ability to protect the privacy of patients’ Protected Health Information (PHI).
- Ability to build collaborative relationships with peers and other staff members.
Responsibilities
- Greet and check in patients entering the medical facility.
- Verify patient information, schedule appointments, and update the Electronic Health Record.
- Facilitate intake procedures, including completion of healthcare and insurance forms.
- Collect payments for services.
- Communicate effectively with patients, their families or support groups, healthcare providers, and staff.
- Adhere to regulations, codes, policies, and procedures to ensure patient privacy and safety.
- May perform specific department tasks and/or orient other staff.
Benefits
- Comprehensive benefits package for eligible positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
