Patient Services Representative II

Midwest Vision Partners • Kalamazoo Charter Township, MI

4d • Onsite

About The Position

The Patient Services Representative II greets and assists patients at the clinic front desk, supporting registration, scheduling, billing, and communication between patients, providers, and clinical staff. The role involves regularly traveling between the Battle Creek and Kalamazoo offices, with occasional travel to other regional locations. New-hire training takes place at the Battle Creek office before regular scheduling begins.

The position is full-time, 32–40 hours per week, with shifts scheduled between 7:30 AM and 5:30 PM, Monday through Friday. Weekends are not scheduled.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.

Nice To Haves

• Telephone operator or high call-volume experience.
• Proficiency in all Patient Services Representative I duties and more than one year of experience.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Enter, update, and verify insurance information and patient demographics using several medical computer programs.
• Review patient accounts and compliance-related documents for completeness and accuracy, and obtain and document missing registration information.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility when needed, and collect co-pays, deductibles, and co-insurance as needed.
• Respond to questions about account status, payment arrangements, and concerns; resolve billing or charge disputes or forward problem accounts for resolution.
• Monitor patient flow, adjust workflows, and notify clinical staff of pertinent information and changes.
• Serve as a liaison between patients, guests, back-office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Check out patients, collect appropriate co-pays, past-due balances, and fees, ensure forms are completed, and update medical records as needed.
• Keep the front desk and waiting room clean and tidy and restock necessary supplies.
• Comply with organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• Medical, dental, life, and short- and long-term disability insurance.
• Paid time off (PTO) program.
• Seven company-paid holidays.
• 401(k) retirement plan with company match.
• Inspirational culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED