Patient Services Representative II

Sutter Health•Vallejo, CA

1d•$32 - $45

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Through competent performance and effective communication, the representative builds confidence and cooperation with patients, their families or support groups, and other healthcare providers. The role follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. It may also involve performing specific tasks and orienting other staff to the department. Travel and coverage are required across SEBMF locations according to business needs, including Berkeley, Albany, Castro Valley, Oakland, Orinda, Richmond, Lafayette, Antioch, Vallejo, and Brentwood. The position is full-time, with varied 8-hour day shifts between 6:45 AM and 8:15 PM, variable days, and rotating weekends and holidays. The role is regular and non-exempt, with 40 weekly hours. The listed pay range is $32.16 to $45.02 per hour; the range may vary according to primary work location. Starting salary considers factors including experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team while handling multiple tasks and interruptions.
Ability to protect patient Protected Health Information (PHI).

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake, including completion of healthcare and insurance forms and collection of payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect patient privacy and safety.
Maintain the privacy of each patient's Protected Health Information (PHI).
Prioritize assignments, meet deadlines, and manage multiple tasks in an environment with interruptions.
Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.
May perform specific departmental tasks and orient other staff.
Travel to and provide coverage across SEBMF locations based on business needs.