Patient Services Representative II

OrthoAtlanta • Atlanta, GA

2d

About The Position

The Patient Services Representative II supports front-office operations at OrthoAtlanta, providing welcoming and efficient service to patients in a high-volume orthopedic practice. The role handles patient check-in and check-out, appointment scheduling, incoming calls, patient communications, insurance and referral information, and data entry in the EMR system. It also supports clinical staff with documentation follow-through and assigned EMR work queues.

The position includes financial and administrative duties such as collecting patient payments, reconciling the cash drawer, preparing deposits, and entering billing charges. The representative helps maintain an organized waiting area, manages appointment changes, verifies insurance eligibility and benefits, obtains required forms, and coordinates imaging or referrals with outside facilities.

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in a medical office or clinical setting.
• Strong customer service skills and a patient-centered approach.
• Familiarity with medical terminology and EMR systems.
• Excellent verbal and written communication skills.
• High attention to detail, strong organizational skills, and discretion with patient information.
• Ability to balance multiple responsibilities professionally and accurately, work independently, and contribute to a team-first culture.

Nice To Haves

• Experience with Epic.
• Experience with front-office leadership, financial reconciliation, and insurance verification.

Responsibilities

• Greet patients, check them in and out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and outstanding balances accurately, and explain financial policies as needed.
• Schedule new and follow-up appointments, answer incoming calls, and provide timely patient communication and follow-up.
• Enter and update patient demographics, case injury information, insurance details, and referrals in the EMR system.
• Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules and cancellations.
• Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals.
• Work assigned EMR buckets, such as No Show, Reschedule, and Missing Slips, and support clinical staff with documentation and follow-through.
• Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED