Patient Services Representative II

Sutter Health•Orinda, CA

1d•$32 - $45•Onsite

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. Builds patient and provider confidence and cooperation through competent performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and deliver optimal patient care. May perform specific departmental tasks and/or orient other staff. The primary location is Orinda, California. Travel and coverage are required across SEBMF locations based on business needs, including Oakland, Berkeley, Castro Valley, Albany, Richmond, Lafayette, Antioch, Solano, and Brentwood. This is a regular, full-time position scheduled for 40 hours per week, with eight-hour shifts on Monday through Friday. The job shift is listed as day/evening, and weekend work may be needed.

Requirements

High school diploma or equivalent; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of patients’ Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate intake procedures, including healthcare and insurance forms and collecting payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, and coworkers.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
Perform specific departmental tasks and/or orient other staff as needed.
Travel and provide coverage across SEBMF locations based on business needs.