Patient Services Representative II

Sutter Health•San Francisco, CA

4d•$31 - $44

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. Facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. Builds patient and provider cooperation through competent performance and effective communication. Follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific departmental tasks and/or orient other staff.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for interacting with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of patients’ Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including healthcare and insurance forms and payment collection.
Communicate effectively with patients, their families or support groups, and healthcare providers.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
May perform specific tasks and/or orient other staff in the department.