Patient Services Representative II, Podiatry

Sutter Health•Yuba City, CA

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates electronic health records, facilitates intake procedures such as healthcare and insurance forms, and collects payments for services. Through competent performance and effective communication, the representative builds patients’ and their families’ or support groups’ confidence and cooperation, along with that of other healthcare providers. The position follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The representative may also perform specific additional tasks and/or orient other staff to the department.

Requirements

High school diploma or equivalent; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret written, oral, diagrammatic, or schedule-based information and instructions.
Written and verbal communication skills.
Well-developed time management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
May perform specific additional tasks and/or orient other staff to the department.
Protect the privacy of each patient’s Protected Health Information (PHI).
Prioritize assignments, manage multiple tasks amid interruptions, and meet objectives and deadlines.
Identify, evaluate, and resolve standard problems using established options.