Patient Services Representative II, Rheumatology

Sutter Health•San Francisco, CA

3d•$32 - $45

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). It facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. The representative builds patient and family cooperation through competent performance and effective communication, and follows applicable organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The position may also involve specific departmental tasks and orienting other staff. The expected start time is between 8:30 AM and 9:30 AM. The position is non-exempt, regular, and full-time, with an eight-hour day shift Monday through Friday and no weekend requirements.

Requirements

High school diploma or equivalent education/experience.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Well-developed time-management and organizational skills, including the ability to prioritize assignments, follow standardized policies and procedures, achieve objectives, and meet deadlines.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate patient intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to ensure patient privacy and safety.
Protect the privacy of each patient's Protected Health Information (PHI).
May perform specific departmental tasks and orient other staff.