Medical Assistant / Patient Services Representative - Rheumatology Services

Cayuga Medical Center•Ithaca, MI

12d•$19 - $23•Onsite

About The Position

The Medical Assistant/Patient Services Representative is a varied role supporting the clinical and clerical staffing needs of the practice. The position assists physicians and mid-level providers with clinical activities and direct patient care, while also helping patients and staff with administrative and clerical needs. The role is onsite at 40 Catherwood Road and 1301 Trumansburg Road in Ithaca, New York, Monday through Friday from 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent experience.
Demonstrable customer service skills.
Strong problem-solving skills, including the ability to think through issues and define solutions.
Excellent time-management and prioritization skills.
Prior experience with Microsoft Office and strong general computer skills.

Nice To Haves

Prior experience with healthcare information systems, specifically Medent.

Responsibilities

Perform clinical duties, including taking vital signs and assisting with procedures, in accordance with New York State laws and practice protocols.
Prepare exam rooms, sterilize equipment, and maintain clinical supplies.
Manage patient records, including preparing for visits and handling patient inquiries.
Check in patients, verify or update demographics, and obtain necessary signatures and insurance information.
Collect payments, handle daily cash out, and prepare bank deposits.
Schedule appointments, coordinate referrals, and manage pre-authorizations.
Manage calls, including triaging phone calls and handling prescription refills and test results.
Participate in team meetings and quality improvement activities.
Communicate with patients through various channels.