Medical Assistant/Patient Services Representative

Vivent Health • Detroit, MI

12h • Onsite

About The Position

The Medical Assistant/Patient Services Representative (MA/PSR) reports to the Practice Manager/PSR Supervisor. This role is responsible for accurate and appropriate registration and scheduling of patients, and serves as the first point of contact between the patient and the organization, creating a positive and helpful impression. The MA/PSR is a crucial link between the patient and the care delivered by clinical and service staff, fostering an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

Requirements

• High school diploma or equivalent.
• One year or greater experience phlebotomy.
• Demonstrated knowledge of universal precautions.
• Minimum of 3 years of professional administrative experience.
• Six months of health care receptionist experience.
• Ability to work well under pressure with minimal supervision.
• Ability to handle multiple tasks simultaneously in a busy clinic environment.
• Certified Medical Assistant (CMA) required; Registered Medical Assistant (RMA) accepted in states where applicable.
• Basic lifesaving certificate (BLS).
• Must have a valid driver’s license.
• Willingness to travel within the designated territory.
• Professional appearance and demeanor.
• Ability to work with a diverse patient population.
• Proficient computer skills and a working knowledge of Microsoft Office and Windows.
• Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
• Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills.
• Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.

Nice To Haves

• Epic experience strongly preferred.
• Working knowledge of Spanish language (bilingual) is a plus.
• HIV experience in a not-for-profit environment.

Responsibilities

• Communicate effectively with the public, including employees, patients, clients, volunteers, visitors, and vendors.
• Treat patients and clients with respect and sensitivity; explain procedures to new patients.
• Provide direct patient care, including rooming, maintaining exam rooms, vital signs, vaccinations, ECGs, and phlebotomy.
• Register and update patient information in electronic health records, schedule patient appointments, verify insurance, and collect co-pays.
• Make reminder calls to ensure patient attendance.
• Assist in managing patient flow and clinic operations.
• Answer, screen, and forward phone calls, providing basic information.
• Support staff with administrative tasks like distributing information, faxing, copying, scanning, ordering medical supplies, and word processing.
• Prepare and maintain patient records in compliance with regulations.
• Process specialty care referrals and abstract lab results.
• Ensure clinic equipment is in good working order, monitoring expiration dates and performing routine checks.
• Participate in quality improvement activities, special projects, and reporting.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Benefits

• Generous PTO, including 12 paid holidays
• 401(k) with 100% employer match up to 5%
• 12 weeks fully paid parental leave for benefits-eligible employees after one year
• Employer-subsidized medical, dental, vision, and gender-affirming care
• Tuition reimbursement and licensure assistance
• Benefits for full-time and eligible part-time roles
• Public Student Loan Forgiveness eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED