Optometry Medical Assistant/Patient Services Representative

NORTH OLYMPIC HEALTHCARE NETWORK • Port Angeles, WA

3d • $22 - $25 • Onsite

About The Position

Perform day-to-day functions of the clinics Eyecare department. Assisting with patient intake, preliminary testing and administrative tasks to ensure smooth clinic operations, a welcoming environment and excellent patient experiences while exemplifying a patient-centered service demeanor.

Requirements

• High School Graduate or GED Equivalent.
• Minimum experience required.
• Previous experience in customer service / medical service, a plus.
• Ability to perform routine assignments independently
• Possess basic computer skill and knowledge
• Demonstrate attention to detail and organizational skill
• Ability to multi-task
• Uphold the mission, values, and principles of the organization
• Create and maintain a positive, team-based culture
• Possess a professional, cheerful attitude and create a positive first impression.
• Ability to communicate well with others through written and verbal interpersonal communication.
• Regular attendance and punctuality are expected and required.
• Must be able to walk intermittently for 8 hours.
• Some standing, sitting, bending, occasional lifting.
• Use hands and fingers to continually manipulate a keyboard.
• Must be able to verbally communicate and hear.
• Viewing the computer for 8 hours.

Nice To Haves

• Bi-lingual is a plus.

Responsibilities

• Answers phone calls
• Registers new patients
• Verifies patient data/insurance information in Electronic Health Record (EHR) and update when needed
• Acts as a liaison between patients and Optometrist(s) to assure patient continuity of care
• Assists patients with questions and helps direct them to the proper clinic resources
• Greets and checks in all patients and visitors.
• Collects payment for services (i.e.) copays
• Monitors patient wait times and notifies patients of delays
• Prepare patients for eye exams and procedures
• Performs threshold visual field exams, OCT scans and Retinal Photographs
• Record patient medical histories and update electronic health records (EHR)
• Perform preliminary vision tests (e.g., visual acuity, tonometry, autorefraction)
• Assist with contact lens fittings and patient education
• Maintain cleanliness and organization of exam rooms and equipment
• Schedule appointments (initial and follow up) and manage patient flow
• Support optometrists during procedures and follow-up care
• Ensure compliance with HIPAA and clinic protocols
• Assist Pediatric Medicaid patients in selecting frames
• Order and dispense eyewear to Pediatric Medicaid patients
• Perform adjustments and minor repairs to eyewear for Pediatric Medicaid patients
• Uses professional skills to the best of their ability
• Provides a positive patient-centered experience for every patient
• Considers safety of patients and works to help provide a safe environment
• Maintains a current up-to-date knowledge of new policies and procedures
• Works to create an efficient, highly productive environment utilizing LEAN methodology
• Adhere to all NOHN policies and procedures
• Other duties as assigned
• Works collaboratively with all staff, providers and leadership
• Engages others as part of a team-oriented philosophy

Benefits

• Medical, Vision, and Dental coverage
• 4% 401k Contribution
• $50 a month HRA contribution to be used towards qualifying medical expenses
• Paid Time Off (PTO) plus paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED