Medical Assistant/Patient Services Representative

Vivent Health • Highland Park, MI

10d

About The Position

The Medical Assistant/Patient Services Representative (MA/PSR) supports Vivent Health’s mission to provide integrated, personalized, judgment-free care. Reporting to the Practice Manager/PSR Supervisor, this role performs patient registration and scheduling tasks and serves as an important first point of contact for patients. The MA/PSR connects patients with clinical and service staff, helps foster patient comfort and trust, and supports clinic operations. The position requires discretion, diplomacy, tact, and commitment to the organization’s values and mission.

The role combines direct patient care with administrative and patient-services responsibilities. Duties include rooming patients, taking vital signs, administering vaccinations, conducting ECGs and phlebotomy, maintaining exam rooms, managing patient information and appointments, and supporting patient flow. The MA/PSR also handles phone calls, records, referrals, lab results, supplies, equipment checks, and quality improvement activities.

Requirements

• High school diploma or equivalent.
• At least one year of phlebotomy experience.
• Demonstrated knowledge of universal precautions.
• At least three years of professional administrative experience.
• Six months of health care receptionist experience.
• Certified Medical Assistant (CMA); Registered Medical Assistant (RMA) accepted in states where applicable.
• Basic lifesaving certificate (BLS).
• Valid driver’s license.
• Ability to work well under pressure with minimal supervision.
• Ability to manage multiple tasks in a busy clinic environment.
• Willingness to travel within the designated territory.
• Professional appearance and demeanor.
• Ability to work with a diverse patient population.
• Proficient computer skills and working knowledge of Microsoft Office and Windows.
• Knowledge of and sensitivity to the HIV/AIDS patient population, or eagerness to learn about this community.
• Exemplary customer service and interpersonal communication skills, including the ability to work with diverse people groups.
• Ability to maintain confidentiality under HIPAA standards.
• Flexibility to accommodate changing departmental needs.
• Well-developed verbal and written communication skills.

Nice To Haves

• Epic experience.
• Working knowledge of Spanish; bilingual ability is a plus.
• HIV experience in a not-for-profit environment.

Responsibilities

• Communicate effectively with employees, patients, clients, volunteers, visitors, vendors, and the public.
• Treat patients and clients with respect and sensitivity, and explain procedures to new patients.
• Provide direct patient care, including rooming patients, maintaining exam rooms, taking vital signs, administering vaccinations, conducting ECGs, and performing phlebotomy.
• Register patients and update information in electronic health records.
• Schedule appointments, verify insurance, and collect co-pays.
• Make reminder calls to support patient attendance.
• Assist with patient flow and clinic operations.
• Answer, screen, and forward phone calls and provide basic information.
• Support staff with administrative tasks, including distributing information, faxing, copying, scanning, ordering medical supplies, and word processing.
• Prepare and maintain patient records in compliance with regulations.
• Process specialty care referrals and abstract lab results.
• Monitor clinic equipment, check that it is in good working order, track expiration dates, and perform routine checks.
• Participate in quality improvement activities, special projects, and reporting.
• Adhere to agency policies, including confidentiality, compliance, standards of conduct, and training requirements.
• Perform additional job-related tasks as needed.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401(k) with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave for benefits-eligible employees after one year.
• Employer-subsidized medical, dental, vision, and gender-affirming care.
• Tuition reimbursement and licensure assistance.
• Benefits for full-time and eligible part-time roles.
• Employment may qualify for federal Public Service Loan Forgiveness; the organization does not directly pay or forgive federal student loans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED