Patient Services Representative - Medical Assistant

Saint Joseph Medical Group • Lexington, KY

2d • $18 - $26

About The Position

As a Patient Services Professional, you will provide a welcoming point of contact and central administrative support to help ensure positive patient experiences and efficient clinic operations. The role manages phone service, communications, patient demographics, insurance verification, and appointment scheduling, along with referrals, authorizations, pre-registrations, and other clerical work. It requires adapting to clinic needs while handling sensitive information responsibly.

The position also performs duties within the Medical Assistant role, including communicating results, entering medication requests, and documenting in Electronic Health Records according to applicable scope, protocols, and department guidelines. It involves managing high volumes of calls, using phone scripts and clinical decision trees, determining appointment type and urgency within the scope of knowledge and training, and routing calls appropriately. The role updates patients on referrals and authorizations and communicates complex exam-preparation instructions to patients and ordering physicians’ offices.

Requirements

• High school graduate or GED in General Studies.
• Experience with computer systems, including web-based applications, upon hire.
• At least two years of experience in a patient-focused healthcare environment or a high-volume multichannel contact center, upon hire.
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training as determined by CHI Health, upon hire.
• One of the following credentials upon hire: Certified Medical Assistant (AAMA); Certified Clinical Medical Assistant; Certified Medical Assistant (AMCA); Certified Medical Assistant (NHA); National Certified Medical Assistant (NCCT); Registered Medical Assistant; National Registered/Certified Medical Assistant (NAHP); or Registered Medical Assistant (AMT).
• Exceptional communication, attention to detail, organizational skills, and system proficiency.
• Ability to provide proactive service, adapt to clinic needs, and handle sensitive information responsibly.

Responsibilities

• Communicate results, enter medication requests, and document in Electronic Health Records within the scope of the Medical Assistant role and according to CommonSpirit Health and department protocols.
• Answer, screen, and process a high volume of incoming calls professionally.
• Schedule and cancel appointments for multiple providers and direct patient access to the practice.
• Use phone scripts, clinical decision trees, and scheduling criteria in accordance with department guidelines.
• Determine appointment type and urgency within the scope of knowledge and training, schedule patients with appropriate providers, or route calls to the appropriate resource.
• Update patients on the status of referrals and authorizations.
• Communicate complex exam-preparation instructions to patients and internal and external ordering physicians’ offices, including laboratory test requirements and other preparations.
• Send accurate and complete communications to physicians and other healthcare providers.
• Manage patient information, including demographics and insurance verification, and handle referrals, authorizations, pre-registrations, and other clerical tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED