Patient Services Representative (Medical Assistant)
About The Position
Welcome Health is a primary care group serving older adults in clinic, virtually, and in their homes. Its care model is grounded in geriatric medicine and emphasizes high-quality care, patient experience, personalized goals, and a holistic, team-based approach. The Patient Services Representative will work at the Welcome Health Clinic in Los Alamitos, California, and support patients and visitors through reception, scheduling, registration, and other clinic operations. The role calls for someone who is attentive to detail, committed to excellent patient service, and aligned with Welcome Health’s mission. The position also supports a clean, safe clinic, efficient use of supplies and equipment, and ongoing performance improvement. Welcome Health encourages curiosity about AI and its potential to improve operations and member service.
Requirements
- High school diploma or equivalent experience.
- Medical Assistant diploma or certification.
- Experience in a healthcare environment working directly with patients; outpatient experience is preferred.
- Experience with multiple phone lines and/or multiple communication channels.
- Typing speed of at least 35 words per minute.
- Data entry experience.
- Strong analytical skills.
- Basic problem-solving skills.
- Good communication and interpersonal skills.
- Basic proficiency with Microsoft Office products.
- Authorization to work in the United States.
- If selected, provide proof of tuberculosis screening upon hire or proof of a negative screening within the last year, subject to the stated accommodation process.
- A background check is required.
Nice To Haves
- Front-office and back-office experience is strongly desired.
- Prior experience working with adults age 65 and older is strongly preferred.
- Two years of medical-office experience is preferred.
- Experience using Athena is a plus.
- Fluency in Spanish is strongly preferred; a proficiency test will be administered if applicable.
- Curiosity about AI and its potential to transform operations and member service.
Responsibilities
- Maintain and restock clinic equipment and supplies; keep the desk and reception area clean, tidy, and uncluttered.
- Clean the clinic daily and maintain a sanitary environment.
- Provide reception services to patients and visitors, respond to general inquiries, schedule and confirm appointments, verify demographic and insurance information, collect co-pays, and manage check-out.
- Register patients in the EHR promptly and accurately; monitor clinic flow, advise patients of delays, and offer appropriate apologies.
- Respond positively and professionally to customer needs and complaints, supporting positive interpersonal relationships.
- Identify and report opportunities for improvement, seek solutions, communicate through the appropriate chain of command, and participate in performance improvement activities and monitoring.
- Maintain a safe and clean work environment and follow safe work practices, fire and disaster procedures, and safety and infection-control policies; complete required training and meetings on time.
- Use supplies and equipment appropriately and efficiently.
- Actively support Welcome Health’s vision and goals.
- Perform other duties as assigned.
Benefits
- Annual employee bonus program.
- Wellness program.
- Paid time off (PTO).
- Eleven paid holidays per year, one floating holiday, and one birthday holiday.
- 401(k) retirement plan with employer match and contribution.
- Employee recognition program.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
