Patient Services Representative - Medical Assistant

CommonSpirit Health • Lexington, KY

1d

About The Position

The Patient Services Representative provides a welcoming patient experience and administrative support for clinic operations. The role manages phone service and communications, patient demographics and insurance verification, appointment scheduling, referrals, authorizations, pre-registrations, and other clerical tasks while handling sensitive information responsibly. It also performs Medical Assistant–scope tasks, including communicating results, entering medication requests, and documenting in Electronic Health Records according to CommonSpirit Health and department protocols. The position requires strong communication, attention to detail, organization, and system proficiency, along with adaptability and proactive service.

Requirements

• High school diploma in General Studies or GED.
• Experience with computer systems, including web-based applications, upon hire.
• At least two years of experience in a patient-focused healthcare environment or high-volume multichannel contact center, upon hire.
• Successful completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training as determined by CHI Health, upon hire.
• One of the following certifications upon hire: Certified Medical Assistant (AAMA); Certified Clinical Medical Assistant; Certified Medical Assistant (AMCA); Certified Medical Assistant (NHA); National Certified Medical Assistant (NCCT); Registered Medical Assistant; National Registered/Certified Medical Assistant (NAHP); or Registered Medical Assistant (AMT).

Responsibilities

• Communicate results, enter medication requests, and document in Electronic Health Records within the scope of the Medical Assistant role and according to organizational and department protocols.
• Answer, screen, and process a high volume of incoming calls professionally.
• Schedule and cancel appointments for multiple providers.
• Follow phone scripts, clinical decision trees, scheduling criteria, and department guidelines.
• Use knowledge within the scope of training to determine appointment type and urgency, schedule with an appropriate provider, or route calls to the appropriate resource.
• Update patients on the status of referrals and authorizations.
• Communicate complex examination preparation instructions to patients and internal and external ordering physicians’ offices, including pre-procedure laboratory requirements and other necessary preparations.
• Send accurate and complete communications to physicians and other healthcare providers.
• Handle patient information, including demographics and insurance verification, and perform referrals, authorizations, pre-registrations, and other clerical tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED