Patient Services Representative II, Rheumatology

Sutter Health•San Francisco, CA

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and provider confidence through competent performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific additional tasks and/or orient other staff to the department. The expected start time is between 8:30 AM and 9:30 AM. The schedule is 8-hour days, Monday through Friday, for 40 hours per week. The position is regular and non-exempt.

Requirements

High school diploma or equivalent education or experience.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret written, oral, diagram, or schedule-based data and instructions.
Written and verbal communication skills for working with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate patient intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, and other personnel.
Follow regulations, codes, policies, and procedures to protect patient privacy and safety and support optimal care.
Maintain the privacy of each patient’s Protected Health Information (PHI).
May perform specific departmental tasks and/or orient other staff.