Patient Services Representative II

Sutter Health•Santa Rosa, NM

3d•$32 - $45

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, updates electronic health records, facilitates intake procedures, and collects payments for services. Builds patient and provider confidence through competent performance and effective communication. Follows applicable regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific department tasks and/or orient other staff. The role includes checking patients in and confirming necessary authorizations, obtaining medical history and insurance information, completing forms, communicating clearly with patients, and completing routine and priority tasks within departmental time frames. It also involves answering phones, greeting patients and customers, maintaining accurate patient and insurance documentation, and keeping the work area clean, organized, and safe. The position requires compliance with department standards and regulatory requirements and strict protection of patient protected health information. This is a limited-term, fixed-term position with a full-time schedule of 40 hours per week, eight-hour day shifts, Monday through Friday, with no weekend requirements. The stated pay range is $32.16 to $45.02 per hour. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including prioritizing assignments, following standardized policies and procedures, and meeting deadlines.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, including handling multiple tasks and interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of patients’ protected health information.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Check in patients and ensure all necessary authorizations are obtained before visits.
Obtain patients’ medical history and insurance information and complete related forms for processing.
Communicate clearly and professionally with patients to reduce confusion and expedite processes.
Complete routine and priority tasks within established departmental time frames.
Perform general clerical tasks, including answering phones and greeting customers and patients.
Prepare accurate job-related documentation and collect, update, and maintain patient medical and insurance information.
Maintain a clean, neat, organized, and safe working environment.
Perform job responsibilities in accordance with department standards, policies, procedures, and applicable local, state, and federal regulations.
Protect the confidentiality of patient protected health information and prevent accidental, intentional, or inappropriate disclosure.
May perform specific department tasks and/or orient other staff.