Patient Services Representative II

Tidelands Health • Myrtle Beach, SC

2d

About The Position

The Patient Services Representative II registers patients needing services and handles first-call resolutions for assigned departments. The role obtains accurate demographic, financial, and medical information; directs calls or makes appointments; and may pre-register patients for procedures, verify insurance, and assist with referrals. The representative anticipates and responds to customer needs to enhance the patient experience. Responsibilities may include pre-registering and scheduling moderately complex procedures, coordinating multiple resources for patient services, and performing prior authorization, incoming or outgoing referrals, good faith estimates, or payment collections.

Requirements

• High school diploma or equivalent.
• Two years of related customer experience; healthcare experience preferred.
• Experience demonstrating proficiency in scheduling or pre-registering patients; prior call center experience may be considered.
• Ability to interact successfully with the public and maintain composure under stress, sudden deadlines, and changing priorities.
• Strong interpersonal skills for interacting with patients, families, visitors, and clinical staff.
• High degree of accuracy and meticulous attention to detail.
• Ability to use initiative and judgment and to identify, analyze, and solve problems.

Nice To Haves

• Healthcare customer experience is preferred.

Responsibilities

• Engage patients during registration and provide a welcoming, positive experience; assist patients in reaching destinations and manage visitor flow according to hospital policy and safety guidelines.
• Enter required registration information accurately into the electronic health system, follow patient identification and medical record assignment procedures, and correct incomplete or inaccurate demographic and insurance information.
• Obtain required signatures and completed forms, including Medicare Secondary Payer Questionnaires, Advance Beneficiary Notices, HIPAA Privacy Notices, Assignments of Benefits, and Medicare Important Messages; provide related information and handouts and answer questions about patient rights, privacy notices, and financial assistance documentation.
• Document insurance verification details, including deductibles, copayments, coinsurance, and policy limitations; obtain and document referrals, authorizations, and pre-certifications when needed.
• Answer and place assigned telephone calls, direct callers appropriately, and handle calls efficiently and courteously.
• Call patients with appointment reminders, instructions, or follow-up care questions; cancel or reschedule appointments and assist with referrals for specialist appointments, procedures, and tests as needed.
• Organize, expedite, and follow up on paperwork related to patient care.
• Schedule appointments for providers and communicate necessary instructions to patients.
• Perform administrative support duties, including opening, sorting, and distributing mail and correspondence.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED