Patient Services Representative II - Dental

Aviva Health•Roseburg, OR

3d•$19 - $24•Onsite

About The Position

Aviva Health is a mission-driven federally qualified health center offering medical, behavioral health, dental, and social services. The Patient Services Representative II - Dental supports patient flow by scheduling visits, preparing and updating charts, registering patients, and assisting with paperwork and payment processes. The role works under the supervision of the Dental Front Office Supervisor and coordinates with clinic staff and providers to deliver organized, accurate, compassionate, and professional service. The position is performed in person during normal clinic hours. The representative handles administrative tasks, communicates clearly with patients and staff, follows confidentiality and organizational policies, and provides nondiscriminatory, respectful customer service. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school graduation or equivalent education.
Knowledge of practice management, electronic dental records, dental terminology, and office practices and procedures.
Ability to type 40 words per minute.
Strong interpersonal and communication skills.
Ability to communicate information and ideas clearly and accurately and interact clearly with patients and staff.
Ability to perform the essential functions of the position; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

One year of clerical experience in a dental care setting.
Knowledge of collection procedures and laws.

Responsibilities

Enter patient packet data and scan documents accurately; verify paperwork and update patient charts and files as needed.
Register patients at appointment times, complete required documents, and assist patients with completing paperwork.
Screen new patients for eligibility; collect financial and demographic information; prepare charts; and photocopy insurance or other third-party payer information and photo identification.
Schedule patient visits.
Calculate patient charges, collect payments, explain payment processes, and record fee receipts in the practice management system.
Explain treatment plans as needed.
Answer telephone calls and make courtesy confirmation calls.
Attend in-services and other required meetings.
Maintain confidentiality in accordance with HIPAA policies and procedures.
Learn and use registration processes to support accurate and efficient registration and maximize collections.
Interact with patients and employees in a friendly and respectful manner.
Adhere to Aviva Health and department policies, procedures, and practices.
Follow the ethics and Code of Conduct established by the ADA, Oregon State Board of Dental Examiners, and Aviva Health.
Complete assignments efficiently and on time, work with minimal supervision, and demonstrate responsible behavior and attention to detail.
Provide clear, professional, friendly, confidential, and nondiscriminatory customer service to internal and external customers.
Perform other duties as assigned.