Dental Services Representative

Dental Associates Ltd•Franklin, WI

About The Position

Dental Associates is hiring a Dental Services Representative to support patient services and clinic operations. The role includes welcoming patients, handling check-in and account updates, addressing questions and concerns, collecting payments, and coordinating patient flow with clinical staff. It also provides coverage for Dental Assistants and helps maintain supplies, sterilize instruments, dispose of waste properly, and disinfect operatories when requested. Dental Associates is a family- and dentist-owned dental group practice founded in 1974, with 14 offices throughout Wisconsin. The company describes this as a stable, full-time role with regular schedules and opportunities for continued education, mentorship, and career growth. The work involves collaborating with dentists, specialists, hygienists, dental assistants, and support teams.

Requirements

High school diploma or equivalent.
Clear, concise communication using appropriate grammar, pronunciation, and tone.
Effective interpersonal skills to maintain rapport with patients, dentists, and staff members.
Good customer service skills and ability to work as part of a team in a fast-paced environment.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

At least 2 years of experience in the dental or healthcare field is preferred.

Responsibilities

Establish rapport with patients by greeting them and maintaining a professional appearance and manner.
Complete patient check-in and pre-registration.
Introduce patients to clinical staff and escort them to the treatment area.
Monitor the timeliness of doctors and hygienists and inform patients of delays.
Resolve patient concerns and answer inquiries or seek answers to them.
Collect treatment fees due from patients and document date-of-service payments.
Update patient accounts on an ongoing basis.
Provide Dental Assistant coverage for absences and assist during high-volume periods.
Receive, distribute, and stock dental supplies.
Sterilize instruments.
Dispose of used supplies, waste, and hazardous materials in the proper containers.
Disinfect the operatory upon request.

Benefits

Medical insurance with optional Health Savings Account through Associated Bank.
Dental coverage: diagnostic and preventive services covered at 100%; basic and restorative coverage for immediate family.
Vision insurance.
Life insurance.
401(k).
Company-paid short-term disability.
Paid time off, including paid vacation.
Paid holidays.
Flexible Spending Account (FSA).
Critical illness coverage.
Hospital indemnity coverage.
Yearly allowance for shoes and scrubs.
Competitive, skill-based two-tier wages.
Mentor program with additional compensation for becoming a mentor.
Regular, reliable full-time hours.
Continuing education offerings.
On-the-job training.
Career growth and internal mobility opportunities.
Dedicated support team.