Patient Services Representative Temp (Dental)

INDIAN HEALTH COUNCIL INC•Valley Center, CA

3d•$28 - $30•Onsite

About The Position

The Patient Services Representative (PSR) provides friendly, caring, courteous, and professional service to patients and customers. The PSR acts as a patient advocate by reviewing program eligibility requirements, verifying and updating insurance information, and collecting payments when applicable. This is a temporary, on-call position with varying hours Monday through Friday. The role is onsite and may be assigned to either of IHC’s locations. It reports to the Business Operations Manager, Dental, and has no supervisory responsibilities. The position supports dental patients and staff through patient reception, telephone assistance, appointment scheduling, registration, insurance verification, and payment processing. The PSR maintains patient records in the Practice Management System and supports quality improvement, safety, infection control, privacy, and compliance requirements. Indian Health Council, Inc. provides healthcare and support services to nine Federally recognized American Indian tribes in north San Diego County. The organization describes its approach as patient-centered and focused on the whole person, including physical, mental, emotional, and spiritual wellbeing.

Requirements

High school diploma or GED.
At least one year of experience in a dental office or a fast-paced, highly interactive healthcare customer service environment.
Self-motivated, with the ability to exceed patient expectations.
Excellent organizational skills and the ability to handle multiple tasks effectively.
Flexibility to support change and varying schedules as necessary.
Excellent interpersonal communication skills.
Experience with Microsoft Office 365, including Word, Excel, PowerPoint, Outlook email and calendar management, Teams, and SharePoint.
Ability to use electronic health records software.
Current CPR certification or ability to attain it within six months of hire.
Must pass a pre-employment physical examination, tuberculin skin test or x-ray, and urine drug screen that includes marijuana.
Must pass a criminal background check.
Health must be adequate to perform all duties of the position.

Nice To Haves

Dental experience with appointment scheduling and insurance verification is preferred.
Experience with Epic is preferred.
Knowledge or experience using Paycom and PolicyTech systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully, emphasizing customer service.
Answer telephone calls, assess urgency, provide assistance or direct callers to the appropriate person, and take messages for dental providers and back-office staff as needed.
Schedule dental appointments, resolve scheduling conflicts, notify patients of changes or cancellations, and prioritize urgent appointments for rescheduling.
Work the report for daily scheduled appointments.
Update required patient information in the Practice Management System so patient records remain complete and current.
Verify third-party coverage and insurance and enter the information into the Practice Management System.
Verify and update patient addresses and phone numbers during each patient interaction.
Check patients in using the current check-in process.
Liaise with department personnel regarding patient registration procedures.
Assist patients and dentists with general insurance and benefits questions to the best of their knowledge.
Accept and process patient copayments.
Respond promptly and with care to patients and employees, and maintain professional working relationships with staff, patients, and the public.
Cooperate with the team to accomplish department and organizational goals and objectives.
Participate in quality improvement activities and demonstrate knowledge of normal signs of human development and age-appropriate care.
Follow safe work practices, report unsafe conditions, use appropriate body mechanics, and follow infection-control procedures, including blood-borne pathogen protocols.
Protect confidential patient, employee, and volunteer information; access it only as needed for business purposes; comply with corporate integrity and security requirements; and report unethical, fraudulent, or unlawful activity.
Support reassignment during activation of EOP, if applicable.

Benefits

PPO medical, dental, and vision insurance with low employee contribution.
Company-paid life and disability insurance.
Malpractice coverage for providers.
403B retirement plan with company matching.
Generous paid time off and sick time.
14 paid holidays.
Paid jury service.
Paid bereavement leave.
Reimbursement for professional licenses, certifications such as CPR, and continuing education units.
Facility qualification as a high-need area for provider California State and Federal Loan Repayment Programs.