Customer Service Representative - Dental (TEMP)

EVCHC Website•Pomona, CA

1d•Onsite

About The Position

The Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect. This is a temporary assignment for 1-2 months with the possibility of extension. The role involves confirming and updating patient demographic and insurance information, taking payments, and assisting patients with forms and documentation.

Requirements

High school diploma or equivalent
Excellent customer service skills, including good phone manners to care for patients and guests continually.
1-2 years experience working in a healthcare environment
Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry.
Must be bilingual in English and Spanish with excellent language and communication skills.

Responsibilities

Provides exceptional customer service continually to enhance the patient/staff experience.
Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
Assists patients with filling out forms.
Enter patient information, and scan documents (consent forms, health history forms, etc.).