Temp Manufacturing Customer Service Associate
About The Position
RTCA is a precision aerospace and defense manufacturing group built on decades of hands-on machining expertise, with roots spanning more than 50 years. We support mission-critical commercial and government aerospace programs across North America through four U.S. Centers of Excellence operating as an integrated platform with 200+ CNC machines and a team of 500+ professionals. Unlike large organizations where roles can be narrow, RTCA offers hands-on ownership and real visibility – you understand how your work supports the team, the operation, and the end customer. Our flat structure allows employees to take initiative, grow their skills, and have their contributions recognized, while still providing the stability, advanced technology, and meaningful work of an established aerospace manufacturer. At RTCA, we believe in teamwork, excellence, and delivering with pride. One Team! One Mission! How You’ll Make an Impact: The Customer Service Associate serves as the internal voice of the customer, supporting aerospace manufacturing programs in a CNC machine shop environment. Reporting to the Program Manager, this role manages customer communication, processes orders and RFQs, and ensures timely responses and follow-through across departments. The CSR plays a key role in maintaining accurate records, supporting quoting activities, and facilitating daily interactions with customer buyers. Strong attention to detail, professionalism, and responsiveness are critical to success.
Requirements
- Associate’s degree in Business or equivalent combination of education and relevant experience.
- 2+ years of customer service experience, ideally in a manufacturing or aerospace environment.
- Strong written and verbal communication skills; able to draft professional emails and correspondence.
- Highly organized with the ability to manage multiple tasks and priorities.
- Proficient with Microsoft Office and experience with ERP/MRP systems (e.g., JobBoss).
- Ability to work effectively in a fast-paced, team-oriented environment.
- Must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required.
Nice To Haves
- Experience working in an aerospace CNC machining or manufacturing environment.
- Familiarity with quoting, shipping/receiving, or quality control processes.
- Previous experience supporting project management or program coordination.
- Strong interpersonal skills and customer-first mindset.
Responsibilities
- Receive and route all customer communications to appropriate departments, ensuring timely internal follow-up.
- Enter customer Purchase Orders, Change Orders, and RFQs into the ERP system (e.g., JobBoss); send acknowledgments to customers.
- Assist in gathering pricing and supplier information for quoting activities; maintain quote tracking logs.
- Interface directly with customer buyers to address inquiries, concerns, and order updates.
- Maintain and update customer tracking tools, including Contract Review and Quote Logs.
- Support the Program Manager in tracking project timelines and customer deliverables.
- Perform basic data entry, document filing, scanning, and administrative support tasks as needed.
- Performs other duties as assigned.
Benefits
- Medical, dental, and vision insurance coverage.
- Choice of medical plan options, including a no-cost employee-only coverage plan
- HSA-eligible health plan with employer contributions
- Basic and supplemental life insurance
- Long-term disability coverage
- 401(k) plan with up to a 6% QACA company match
- Paid time off including vacation, sick time, and nine (9) paid company holidays
- Shift differentials for applicable off-shifts
- Discretionary bonus programs based on position and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
