Manufacturing Customer Service Associate

The Gund Company•Cedar Lake, IN

2d•Onsite

About The Position

The Gund Company has an immediate opening for a full-time Manufacturing Customer Service Associate to join our team! Shift: 8:30am-5:00pm, Monday-Friday Hourly Wage: $21.00-$26.00 About The Gund Company The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. We pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Manufacturing Customer Service Associate to join our team. The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business Job Summary Manufacturing Customer Service Associate As a Manufacturing Customer Service Associate , you will be the key link between customers and the company, ensuring accurate and efficient processing of orders. Your responsibilities would involve verifying materials availability, entering quotes into the ERP system, and sending order acknowledgements to keep everything on track.

Requirements

High School Diploma or equivalent required
Professional communication skills, math, and problem-solving are a must.
Detail-oriented data entry skills required.
Proficiency with Microsoft Office

Nice To Haves

Experience with reading and interpreting technical drawings is preferred.

Responsibilities

Enter purchase orders and quotes.
Confirm ship dates and follow up with tracking information to customers.
Communicate with the team and production regarding any material issues and potential late shipments.
Coordinate with the Production Department to obtain accurate shipment lead time information.
Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner.