Dental Services Representative

Dental Associates Ltd•Franklin, WI

About The Position

The Dental Services Representative works in the Endodontics department at Dental Associates. The position combines patient service and administrative duties with support for clinical operations. The representative welcomes patients, manages check-in and account updates, addresses patient concerns, collects treatment fees, and coordinates patient flow. The role also provides coverage for Dental Assistants and helps manage dental supplies, sterilization, waste disposal, and operatory disinfection. The schedule is Monday through Thursday, 7:30 a.m. to 5:30 p.m., with Fridays off and one Saturday every other month from 7:00 a.m. to 12:00 p.m. Dental Associates describes the position as offering stable, full-time hours, on-the-job training, continuing education, career-growth opportunities, and a supportive team environment.

Requirements

High school diploma or equivalent required.
Communicate clearly and concisely, using appropriate grammar, pronunciation, and tone.
Have effective interpersonal skills to maintain rapport with patients, dentists, and staff members.
Have good customer service skills and the ability to work as part of a team in a fast-paced environment.
Be able to multitask and work in a fast-paced environment.

Nice To Haves

A minimum of 2 years of experience in the dental or healthcare field is preferred.

Responsibilities

Build rapport with patients by greeting them warmly and maintaining a professional appearance and manner.
Complete patient check-in and pre-registration.
Introduce patients to clinical staff and escort them to the treatment area.
Monitor the timeliness of doctors and hygienists and inform patients about delays.
Resolve patient concerns and answer questions or seek answers to patient inquiries.
Collect treatment fees due from patients and document date-of-service payments.
Update patient accounts on an ongoing basis.
Provide Dental Assistant coverage for absences and assist during high-volume periods.
Receive, distribute, and stock dental supplies.
Sterilize instruments.
Dispose of used supplies, waste, and hazardous materials in the proper containers.
Disinfect the operatory when requested.

Benefits

Medical insurance with an optional Health Savings Account through Associated Bank.
Dental coverage: diagnostic and preventive services covered at 100%; basic and restorative coverage for immediate family.
Vision insurance.
Life insurance.
401(k).
Company-paid short-term disability.
Paid time off, including vacation and paid holidays.
Flexible Spending Account (FSA).
Critical illness coverage.
Hospital indemnity coverage.
Yearly allowance for shoes and scrubs.
Competitive two-tier wage based on skill.
Mentorship and additional compensation for becoming a mentor.
Stable, reliable full-time hours.
Continuing education offerings.
On-the-job training.
Opportunities for career growth and internal mobility.