Dental Services Representative
About The Position
Dental Associates is hiring a Dental Services Representative to support patient check-in and service and assist with clinic operations. The role establishes a welcoming, professional experience for patients, manages account and payment activities, and helps maintain treatment areas and supplies. It also provides coverage for Dental Assistants during absences and high-volume periods. Dental Associates describes the role as offering stable, full-time hours, on-the-job training, continued education, opportunities for career growth, and a dedicated support team. The organization is a family- and dentist-owned dental group practice founded in 1974, with 14 offices throughout Wisconsin.
Requirements
- High school diploma or equivalent required.
- Clear, concise communication using appropriate grammar, pronunciation, and tone.
- Effective interpersonal skills to maintain rapport with patients, dentists, and staff members.
- Good customer service skills and ability to work as part of a team in a fast-paced environment.
- Ability to multitask and work in a fast-paced environment.
Nice To Haves
- At least 2 years of experience in the dental or healthcare field is preferred.
Responsibilities
- Greet patients warmly and maintain a professional appearance and manner to establish rapport.
- Complete patient check-in and pre-registration.
- Introduce patients to clinical staff and escort them to the treatment area.
- Monitor Doctor and Hygienist timeliness and inform patients of delays.
- Resolve patient concerns and answer inquiries or find the answers.
- Collect treatment fees due from patients and document date-of-service payments.
- Update patient accounts on an ongoing basis.
- Provide Dental Assistant coverage for absences and assist during high-volume periods.
- Receive, distribute, and stock dental supplies.
- Sterilize instruments.
- Dispose of used supplies, waste, and hazardous materials in the proper containers.
- Disinfect the operatory upon request.
Benefits
- Medical insurance with optional Health Savings Account through Associated Bank
- Dental coverage: diagnostic and preventive services covered at 100%; basic and restorative coverage for immediate family
- Vision insurance
- Life insurance
- 401(k)
- Company-paid short-term disability
- Paid time off, including vacation
- Paid holidays
- Flexible Spending Account (FSA)
- Critical illness coverage
- Hospital indemnity coverage
- Yearly allowance for shoes and scrubs
- Competitive, skill-based two-tier wage
- Mentorship program with additional compensation for becoming a mentor
- Stable, reliable full-time hours
- Continuing education offerings
- Career growth and internal mobility opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
