Patient Services Representative - Physician Practice - Pediatric Dental

Bon Secours Health System • Richmond, VA

4d • $17 - $25

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at Bon Secours’ pediatric dental physician practice. The role handles patient registration, demographic and insurance verification, appointment scheduling, order transcription, financial option explanations, payment collection, and accurate medical record updates. The representative provides courteous customer service, maintains patient flow, and may occasionally cover other physician practice locations as needed.

The position processes patients and admission paperwork, resolves registration errors, handles referrals and follow-up scheduling, assists with authorizations and pre-certifications, maintains patient charts, verifies prescription benefits, and refers patients to financial counselors when appropriate. Other job-related duties may be assigned by a supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• Prior patient registration or healthcare experience is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform a supervisor of department or patient issues.
• Process admission paperwork and perform basic insurance verification; secure, complete, and verify patient demographic and insurance information, correcting registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as necessary.
• Help patients obtain referrals for follow-up services and record referrals on the referral/consult tracking tool.
• Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED