Patient Services Representative - Physician Practice - Howland Primary Care

Mercy Health • Warren, OH

5d

About The Position

The Patient Services Representative is the first point of contact for patients and the community at a physician practice. The role supports patient registration and appointment flow by verifying demographics and insurance information, scheduling appointments, processing paperwork, maintaining medical records, and providing courteous customer service. The representative may occasionally cover other physician practice locations as needed.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and promptly resolve issues to maintain patient flow, and immediately inform a supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process payments.
• Reconcile the cash drawer at the end of the day.
• Enter charges for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Help patients use online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals using the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull, file, maintain, and route patient charts according to office policy.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• Health savings account and flexible spending account options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental leave, and FMLA leave.
• Short- and long-term disability.
• Backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED