Patient Services Representative - Physician Practice - Short Pump Primary Care

Bon Secours Mercy Health • Richmond, VA

6d • $17 - $25

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at Short Pump Primary Care. The role supports patient registration and practice operations by verifying demographics and insurance information, scheduling appointments, processing payments, maintaining medical records, and delivering respectful, helpful customer service. The representative may occasionally be asked to cover other physician practice locations as needed.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls; schedule patients and accurately enter scheduling information into the computer system.
• Process patients as they arrive for appointments.
• Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform a supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals on the referral/consults tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications, if applicable, for procedures scheduled through the physician practice.
• Pull, file, and maintain patient charts and route charts to clinical staff according to office policy.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by a supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED