SVP of Dental Services

Zufall Health Center•Dover, NJ

About The Position

Reporting to the Chief Medical Officer (CMO), the SVP of Dental Services plans, directs, and monitors the delivery of dental services for Zufall Health Center. As a member of the Management Team, the SVP enhances the quality, efficiency, and effectiveness of health center operations and provides leadership and direct supervision of dental providers to ensure quality dental care. The role also assists the CMO in implementing strategies that fulfill the organization’s mission, vision, goals, objectives, and strategies. The SVP leads clinical quality and effectiveness, coordinates dental care with other services, provides dental care to patients, oversees dental staff training and residency training, and manages scheduling and provider productivity. The position also leads infection control and risk management activities related to dental care, supports clinical performance improvement and peer review, and participates in organizational and community initiatives. The role requires a DMD or DDS, a current valid license to practice in New Jersey, DEA and CDS registrations, BLS certification, at least five years of clinical practice in an ambulatory care setting, and at least two years of supervisory or management experience in a community-based primary care setting. A master’s degree in public health, health care administration, or business administration is preferred. Salary is $190,000–$210,000 per year.

Requirements

DMD or DDS degree.
Current, valid license to practice in New Jersey in good standing.
Valid DEA and CDS registrations.
BLS certification.
At least five years of clinical practice in an ambulatory care setting.
At least two years of supervisory or management experience in a community-based primary care setting.
Excellent interpersonal and communication skills, with the ability to build consensus.
Comfort working in groups and forming teams of providers, nonclinical staff, and management.
Understanding of how to create change and implement the Model of Improvement and Care Model throughout an organization.
Appreciation for the clinical team and the contributions of nursing, Patient Care Teams, and operations to patient care.
Knowledge of federal programs and community health centers.
General knowledge of finance, reimbursement, budgeting, and strategic planning in a health care institutional environment.
Knowledge of federal and New Jersey regulatory environments, reimbursement, and licensure, standards, and certification as they relate to FQHCs.
Ability to command respect and confidence among professional peers in direct provision, referral, and contractual settings.
Community awareness and sensitivity toward target and service-area populations.
Commitment to the mission and values of Zufall Health Center.
Proficiency with computers and Microsoft Office applications, including Word and Excel.
Willingness and ability to work as needed to meet clinic operational needs.

Nice To Haves

An additional year of clinical training is highly recommended.
A master’s degree in Public Health, Health Care Administration, or Business Administration from an accredited university of recognized standing is preferred.

Responsibilities

Provide leadership and expertise for the clinical quality and effectiveness of the dental department.
Evaluate and optimize care management, disease management, patient satisfaction, patient safety, appropriateness of care, and ancillary resource utilization.
Supervise dental providers, volunteers, and support staff, ensuring compliance with organizational policies and procedures, Joint Commission standards, and PCMH requirements.
Coordinate and integrate dental services with other patient care services to ensure continuity of care.
Serve as a clinical liaison with the local provider community, including physicians, hospitals, and laboratory services.
Identify community partners for agreements to provide subspecialty dental services.
Provide dental care to patients, including diagnostic and therapeutic assessments, treatment within scope of practice, referrals, and follow-up.
Review and approve dentists’ CEU requests for policy compliance and relevance to licensure requirements.
Develop and implement daily dental and PTO schedules.
Oversee and implement residency and other dental staff training programs.
Promote data-driven quality improvement and cost containment, and develop systems to review resource utilization and objectively measure outcomes of care.
Monitor provider productivity and meet organizational financial goals.
Participate in committees and task forces focused on quality, safety, organizational risk reduction, and risk management.
Serve as Infection Control Officer and oversee safe practices, particularly disinfection and sterilization.
Work with the Director of Nursing to ensure safe infection control practices for staff and patients in accordance with applicable regulations and standards.
Co-chair the Infection Control Committee.
Investigate and conduct root cause analyses of incidents and adverse events related to dental care, and communicate information to medical and clinical support staff as appropriate.
Use industry benchmarking to compare relevant data.
Serve with the CMO as a facility resource for health risk reduction and keep abreast of industry trends.
Develop statistical and qualitative reports on risk management trends and patterns and communicate findings to staff, the Management Team, and the Board.
Assist the Director of Operations and/or Chief Operations Officer in analyzing patient complaints and grievances and direct inquiries to appropriate personnel.
Follow up on risks and take action to minimize them.
Recommend revisions to policies and procedures to reduce risk and prevent future occurrences.
Present summary information to outside legal counsel and the CEO, including an opinion on potential litigation.
Manage documentation and computerized files for dental claims; maintain chain of custody for dental records with outstanding claims and confidentially maintain legal-case evidence, documents, and communications; sequester dental records as needed.
Provide leadership in clinical performance improvement activities.
Organize and conduct peer reviews of dental staff charts.
Participate in Management Team, departmental, Board, and other meetings as determined by the CMO and CEO.
Collaborate with the Management Team to facilitate teamwork and shared goals.
Represent dental staff viewpoints to administration and communicate administrative views to medical staff constructively.
Participate in community public health initiatives.
Perform other related duties as assigned by the CMO.
Work as needed to meet clinic operational needs.
Learn and apply trauma-informed care principles within the scope of the position.