Patient Services Representative II, Temporary

Sutter Health • Fremont, CA

2d • $32 - $45

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates electronic health records, and facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. The representative builds patient and provider cooperation through competent performance and effective communication, and follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The position may also include specific departmental tasks and orienting other staff.

This is a temporary position expected to last 12 weeks. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating weekend coverage. It is a full-time, 40-hour-per-week, day-shift role.

Requirements

• High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
• One year of recent relevant experience.
• Basic knowledge of insurance policies and procedures and patient billing.
• Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
• Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
• Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
• General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
• Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
• Ability to protect the privacy of patients' Protected Health Information (PHI).
• Ability to build collaborative relationships with peers and other staff members.

Responsibilities

• Greet and check in patients entering the outpatient medical facility.
• Verify patient information, schedule appointments, and update electronic health records.
• Facilitate patient intake, including completion of healthcare and insurance forms and collection of payments.
• Communicate effectively with patients, their families or support groups, healthcare providers, and coworkers.
• Follow applicable regulations and organizational policies and procedures to protect patient privacy and safety.
• Perform specific departmental tasks and/or orient other staff, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED