Patient Services Representative II, Temporary

Sutter Health•Fremont, CA

18h

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The representative greets and checks in patients, verifies patient information, schedules appointments, and updates the Electronic Health Record (EHR). The role facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient, family/support-group, and healthcare-provider confidence through competent performance and effective communication. The role follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. It may also involve performing specific tasks and orienting other staff to the department. This is a temporary position expected to last 12 weeks. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with rotating weekend coverage. The position is full time, 40 hours per week, and non-exempt.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills to interact with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to meet objectives and deadlines.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, including managing multiple tasks amid interruptions.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate intake procedures, including completion of healthcare and insurance forms and collection of service payments.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety and support optimal patient care.
Perform specific departmental tasks and/or orient other staff, as needed.
Protect the privacy of each patient's Protected Health Information (PHI).
Prioritize assignments, meet deadlines, and work independently and collaboratively in an environment with interruptions.
Identify, evaluate, and resolve standard problems by choosing from established solutions.